Customers may choose to pay their water bills by any of the following convenient methods (click on the method for more detail):

• Counter payment
• Autopay
• Phone banking
• Internet
• Mail a Cheque
• 24 Hours Payment Service at 7-Eleven
• ATM

TIPS

If you have not received your recent water bill:
Please contact our Customer Hotline 2822 0088 or visit Macao Water / CEM Customer Services Centre for bill reprinting.

Respect the Payment Due Date
All bill payments must be made on or before the payment due date set forth on the bill. Please note that failing to settle your bill before due date might lead to disconnection of water supply.

Counter Payment

You can pay your bill by cash or cheque at:

Macao Water Customer Service Centre :
718, Avenida do Conselheiro Borja, Macau
Monday to Friday: 8:30am - 5:30pm
Closed on Saturdays, Sundays and Public Holidays

CEM Customer Service Centre:
Edificio CEM, Estrada D. Maria II, Macau
Monday-Friday 09:00-17:00
Saturday 09:00-12:30

Bank Counter:
Bank of China
LUSO International Banking Ltd.
BCM Bank (Taipa & Coloane branches only)

Post Office (free of charge):

Autopay

The water bill amount will be automatically debited from your account a few days before the due date indicated on the monthly bill. For first-time autopay subscriber: please note that if service is effective, then the debit bank name appears on the water bill.

You can apply for autopay service:

At both Macao Water and CEM Service Counter or at any of the following banks:

• Tai Fung Bank
• BNU (both bank account & Credit card account)
• Bank of China
• BCM
• LUSO International Banking Ltd (both bank account & Credit card account)
• Weng Hang Bank
• Banco Delta Asia
• Seng Heng Bank Ltd
• HSBC
• ICBC (Macau Branch)

Phone Banking

Phone banking allows you to pay your bill by using the phone banking service of the following banks:

• Tai Fung Bank
• BNU
• Bank of China
• BCM
• LUSO International Banking Ltd
• Weng Hang Bank
• Seng Heng Bank

Internet

You can settle your bill through the Internet banking service of the following banks:

• Bank of China
• BNU
• BCM
• Tai Fung Bank
• Weng Hang Bank

Mail A Cheque

• Mail a crossed cheque payable to “The Macao Water Supply Co. Ltd.” with the bottom portion of the water bill to P.O. Box 115, Macau
• Please write down the policy number, contact name and telephone number at the back of the cheque.
• Make sure the cheque is sent at least 3 working days before the payment due date (starting from the date of the postal stamp).

24 Hours Payment Service at 7-Eleven

Starting from 3 July 2006, you may now pay your water bills anytime* at any 7-Eleven stores nearby. A nominal service charge of MOP $1.00 will be levied per bill by 7-Eleven for this around the clock service. For more information or queries, please contact our Customer Hotline 2822 0088 for assistance.

*Remark: All payments can be made no later than 5:00 p.m. on or before the "Latest Payment Before Disconnection" as appears on the water bills. Please refer to the time validated by 7-Eleven.

ATM

You can settle your bill through the ATM service of the following banks:

• BNU